Reliability and stability are of utmost importance to Tel-One.  Our carrier-grade platform provides the performance and interoperability that both small and large VoIP service providers can rely on.

Our infrastructure is designed with built-in redundancy, resiliency, and fail-over capabilities.  It is designed to withstand the types of issues that might cause downtime for other switching providers, such as power outages and network failures.

We have designed our system with redundancy in mind.  Paths between critical servers, switches, and routers are designed so that there is no single point of failure.  Redundant connectivity to the Internet is achieved by physically diverse paths to multiple major carriers.  Critical servers, switches and routers are also duplicated.

Scalability is vital for VoIP service providers.  That is why Tel-One Cloud PBX is highly scalable with virtually unlimited capacity for concurrent calls, number of resellers, termination and origination vendors, customers, tariffs and more.

Tel-One Cloud PBX is designed with to be highly flexible and customizable to meet your special needs.  Our in-house developers are experts in customizing solutions that can meet the unique needs of your business, and give you an edge over your competition.  We are intimately familiar with FreeSwitch multi-tenant softswitch and have significant experience in custom solutions.

Tel-One performs daily backups of all servers and billing data.  This state-of-the-art offsite backup process will replicate your data and then safeguard it in multiple locations.  Tel-One can play a vital role in your overall plan for Disaster Recovery, helping to keep you up and running at all times.

Tel-One detailed monitoring system keeps a close watch on server health (temperature, disks, fans, etc.) and software health (running, has recent records, no errors in logs and more).

Issues are detected automatically and alarms are instantly sent to our technical staff.  Tel-One automatically detects potential hardware and software problems before they occur, so that our staff can resolve them long before our customers are affected.

Although VoIP protocols are being standardized, interoperability is still an issue and will be challenging for years to come.  Tel-One is compliant with industry standards and will function seamlessly with any other compliant switch, SIP endpoint, dialer or other device.