What is VoIP?
VoIP (Voice over Internet Protocol) lets you make telephone calls over the Internet. With VoIP, phone calls go over your Internet connection instead of back and forth to the phone company.
Can I make conference calls?
What calls don't use my Internet connection?
What Additional Options Are Available With My Tel-One Cloud PBX Phone System?
There are many additional options available with your Tel-One Cloud PBX phone system, including:
- Additional simultaneous calls
- Additional telephones
- Toll Free Numbers
- Different kinds of telephones including cordless phones
- Limited Emergency Calling Services
- Fax lines or Internet Fax service
Can I have additional local numbers?
Can I have remote telephones?
How fast should my Internet connection be?
You need enough bandwidth to support the number of simultaneous calls you need. If you want to make ten calls at the same time, you should have a 1.5Mbit Internet connection in both directions. If you have a connection with 1.5Mbit down and 768Kbit up, you can only make five simultaneous calls, because the uplink speed is the limiting factor.
You phone quality and bandwidth requirements will also vary if you have many computers using the same internet connection.
Can I keep my phone number if I leave Tel-One?
Can people reach employee extensions directly?
Can I have a toll-free (800) number?
Who owns my phone number?
What is Bandwidth?
Bandwidth is the rate of data transfer which your Internet service provider enables. In order to have a quality hosted VoIP call, you need to have an Internet connection which supports the data transfer. Some services offer a specialized connection to provide reassurance that the data will be transferred at an optimal rate. Other providers allow you the luxury of choosing your own Internet Service Provider. While there are pros and cons to either decision, when considering case of call quality, you must ensure that you choose an Internet service which supports the data transfer which your hosted VoIP PBX demands.
What is Jitter?
Jitter can be recognized by a delay in your speech and/or the speech of the person you are speaking to. Jitter occurs because the packets of voice data are received at the wrong time. Jitter can occur due to power surges, bandwidth congestion, or other irregularities in the system. If your hosted VoIP service provider has not perfected their system, there is a good chance you could be subject to jitter.
Why is VoIP on the market now?
Can I use my credit card machine?
Can other things I am doing on my network interfere with my telephone calls?
Can I have an Automated Attendant With a Professionally Recorded Greeting?
If you prefer a more polished presentation, Tel-One can have your greetings professionally recorded for you. There is a small charge for this service. There may be additional charges for IVR systems that are bigger or more complex.
Can I have a vanity number like 1-800-FLOWERS?
Can I make emergency calls?
If your Internet connection is down, you won’t be able to make any outgoing calls, including emergency calls, with a Tel-One Cloud PBX system. We recommend you not rely on any VoIP service, including Tel-One, for emergency calling. You should keep a landline for calls for emergency services.
Can I keep my current number? Can I move my number to Tel-One?
What kind of telephones do I need?
What kind of call uses my Internet connection?
Can I send and receive fax documents?
Is the Tel-One Network reliable?
- High Capacity – designed to handle 100% of call traffic during peak-load conditions.
- Redundant Databases – back-up copies files of your PBX configuration and call records is always ready.
- Local Diversity – Redundant servers and facilities are provisioned in each site to provide local protection against failure.
- Geographic Diversity – redundant servers are located in multiple U.S. locations, plus Europe.
- Carrier Diversity – multiple SIP trunk providers are used to connect our customers to the Public Switched Telephone Network (PSTN).
What is Packet loss?
Packet Loss occurs when the maximum capacity of bandwidth is reached and an Internet connection becomes overloaded with data or traffic. Packet loss sounds like an echo when speaking on a VoIP phone. Your hosted VoIP PBX should not allow for more than 1 or 2% of packet loss, and obviously the less the better. If you are experiencing packet loss than you should consider cutting down on tasks which overload your VoIP service.
Can I call people who have regular telephones?
Does Tel-One provide Internet connections?
How do I make sure calls get priority on my network?
Can I manage my own extension?
Can I record calls?
What counts as a call?
- talking with someone from your telephone to a phone at their office.
- talking with someone from your telephone to a phone at their home.
- talking with someone from your telephone to their cell phone.
- talking from your cell phone to a telephone in your office.
- talking from your office telephone with someone on another telephone in your office.
- keeping a caller on hold.
- checking your voicemail from a telephone which is not a Tel-One extension.
- a caller listening to your company automated attendant.
- every caller from a non-Tel-One extension which calls in to participate in a conference call.
What do I do while my telephone numbers are being moved?
What telephones can I purchase from Tel-One?
What features does my Tel-One office system have?
A Tel-One Cloud PBX system supplies any feature you need. Here is a partial list of the features of your Cloud PBX:
- Online Account Management
- Review Payment History
- Review Call History by Extension
- Assign and Manage Extensions
- Conference Calling
- Assign Features by Extension
- IVR Configurable Menus and Personalized Messages
- Interactive Voicemail Configuration
- Forward Voicemail to Email
- Forward Text Email messages as Voicemail
- Personalized Name Announcement
- Personalized Greeting
- Three-Way Calling
- Speed Dial
- Call Forwarding and Following
- Simultaneous Ring
- Call Waiting
- Caller ID with Name
- Call Return (*69)
- Caller ID Block (*67)
- Anonymous Call Rejection (ACR)
- Do Not Disturb (*78)
- Last Number Redial
- Local Numbers
- International Local Numbers
- 800 Numbers
- Fax via VoIP
- ATAs and SIP Phones
- Soft-Phone Compatible
What kind of Internet connection do I need?
What is a PBX?
A Private Branch Exchange (PBX) is a telephone exchange supporting a particular network of phone systems. This is opposed to a common carrier supporting many companies or residents at the same time. In most cases, the PBX is an IP-based PBX, communicating with all endpoints over IP, but it may just as well be a traditional digital or analog PBX. The sole requirement is that it is an interface that allows for the routing of calls.
What is Latency?
Latency refers the routes call data must travel over the internet and through network connections to reach your hosted VoIP service provider. When you make a call using your hosted VoIP service, that data is broken up into little packets and dispersed through certain channels of the Internet. Latency is the time between the moment a voice packet is transmitted and the moment it reaches its destination.